Return Policy

At Plus Size Bras's, we understand that finding the perfect bra or bathing suit can take a little trial and error, hence, Plus SIze Bras has a no question ask long period '30 Days Easy Return Policy' and this policy allow you to return an item within 30 days of purchase.

RETURN CONDITION-REQUIREMENT

Return must be in original packaging and condition, with original tag on. Please return with a completed return form. Return must not be worn (to try on is ok), must not been washed or used in anyway, must not have odour or deodorant perfume or powder or hair(human or pets), with hygiene stick if comes with. We care for our customer health and hygienic and to comply with the Australia hygienic laws and regulations, all the return must meet this standard to be accepted. Any return without meeting the above hygienic standard will be returned. However over 10 years of trading, there is only a 1-2% of return have not meet this standard.

RETURNS PROCEDURE

  • Print out our Returns Form. You can find the JPG here.
  • Your return parcel should include 1.) Return garment that meet our return standard(as above mentioned) 2.) A completed return form & 3.) The original invoice/packing slip.
  • Trackable Returns can be sent to the following address:
    Plus Size Bras (Returns)
    Plus Size Bras c/o Storage King Fulfillment Center, 585 Burwood Hwy, Knoxfield, Victoria 3180
  • Please allow up to 4-7 days after the arrived status for your return to be processed.
  • Upon receipt and inspect a refund will be issued and you will receive an email notification. Shipping cost is non-refundable.
  • If you live locally and would like to drop off your return parcel, you can do so at this location, attention "Plus Size Bras Return".

RETURNS POLICY & MORE INFORMATION

  • You can return most items within 30 days of receiving your original order, which includes all our full price items, 1%-39% discounted products, products with promotions discount(eg buy 2 get 1 free) or bundle discounted(eg buy 3 get 20% off). However with the promotions and bundle discounted product you will need to return all of the qty. No partial return or breaking up a bundle or pack.
  • A restocking fee of $2.75 will apply to the Parfait Range, Leading Lady Range, and Shapewear items.
  • * Mark down over 40% are considered final sale and clearance which are non-returnable.
  • If you just want a straight swap to a different size, you can put in a self-addressed post satchel and let us know what size you want to swap to, and we will do the rest when we received your return parcel.
  • If you want to return swimwear you must try on over your own (full) briefs and the hygiene sticker must be attached and intacted.
  • Do not wear perfume, powder or deodorant while trying on items, as they may stain the undergarment. Any items returned with traces of the above may be rejected upon receipt.
  • The goods are your responsibility until they reach our warehouse, so make sure they're packed securely and can't get damaged in transit
  • Your returns must include the completed returns form, an invoice for the items and all original packaging (and tags attached)

EXEMPTIONS

The following items are non-returnable due to Australia hygienic laws and regulations.

  • Hosiery
  • Accessories (including silicone bras)
  • Briefs, underwear
  • Footwear

Items marked down by 40% or more are final sale and non-returnable, which may result in items being returned to sender at the expense of the customer.

If you have any questions, please contact us: support@plussizebras.com.au or 0401 151 075